Privacy Policy

Bbl Group SRL ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parking services and website.

This policy complies with the General Data Protection Regulation (GDPR) and Belgian data protection laws. By using our services, you agree to the collection and use of information as described in this policy.

The data controller responsible for your personal data is:

We collect the following categories of personal data:

Personal Information

• Full name
• Email address
• Phone number
• Home address

Booking Information

• Vehicle registration (license plate)
• Vehicle make, model, and color
• Flight numbers (departure and return)
• Drop-off and pick-up dates/times
• Service type selected
• Special requests or notes

Technical Data

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookie data (see our Cookie Policy)

We use your personal data for the following purposes:

• Process and manage your parking reservations
• Send booking confirmations and reminder emails
• Provide customer support and respond to inquiries
• Process payments securely through Stripe
• Send pick-up instructions and review requests
• Improve our services and website functionality
• Comply with legal obligations
• Detect and prevent fraud

Under GDPR, we process your data based on:

• Contract performance: Processing necessary to fulfill your booking
• Legitimate interests: Improving our services, fraud prevention, marketing to existing customers
• Consent: For marketing communications (you can opt out anytime)
• Legal obligation: Tax records, regulatory compliance

We share your data with the following third parties:

• Stripe: Payment processing (card details are handled directly by Stripe)
• Supabase: Database hosting and authentication
• SendGrid: Email delivery service
• Google Analytics: Website analytics (anonymized)
• Sentry: Error monitoring and performance
• Solution Park: Operational partner for parking logistics

We never sell your personal data to third parties. All our partners are GDPR-compliant and bound by data processing agreements.

We retain your personal data for the following periods:

• Booking records: 7 years (Belgian tax law requirement)
• Account information: Until account deletion requested
• Marketing consent records: 3 years after last interaction
• Technical logs: 90 days

Under GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw marketing consent anytime

To exercise any of these rights, contact us at contact@gopark.be or call +32 470 19 50 38.

We implement appropriate technical and organizational measures to protect your data:

• TLS 1.3 encryption for all data in transit
• Encrypted database storage
• Regular security audits
• Access controls and authentication
• Employee training on data protection

Some of our service providers may process data outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "Last updated" date at the top indicates when this policy was last revised.

For any questions about this Privacy Policy or your personal data, please contact us:

Email: contact@gopark.be

Phone: +32 470 19 50 38